Privacy Policy

Last updated: July 2026

Maryland Pest Control ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our pest control services, or communicate with us. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Identifiers: Your name, postal address, email address, telephone number, and other similar contact details you provide when scheduling pest control services, requesting estimates, or signing up for our communications.

Property Information: Details about your residential or commercial property necessary for service delivery, including property address, square footage, type of pest infestation, access instructions, and service history.

Payment Information: Credit card numbers, billing addresses, and other financial data required to process payments for our pest management services. This information is collected and processed through secure, PCI-compliant payment processors.

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access our website.

Usage Data: Information about how you use our website, products, and services, including page response times, download errors, length of visits to certain pages, and page interaction information.

How We Use Your Information

We use the information we collect about you for legitimate business purposes, including:

Service Provision: To schedule and perform pest control treatments, provide follow-up services, manage your account, and communicate with you about your service appointments.

Customer Support: To respond to your inquiries, troubleshoot problems, and provide technical support related to our services.

Billing and Administration: To process payments, send invoices, and maintain accurate financial records.

Marketing Communications: To send you promotional materials, seasonal pest alerts, and special offers that may interest you, provided you have consented to receive such communications. You may opt out of marketing emails at any time by following the unsubscribe instructions included in each message.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including record-keeping requirements for pesticide application under Maryland and federal law.

Business Improvement: To analyze trends, administer our website, track user movements, and gather demographic information for aggregate use to improve our services and customer experience.

Data Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers: We engage trusted third-party companies to perform functions on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers have access to personal information needed to perform their functions but are contractually obligated to maintain its confidentiality and security.

Professional Advisors: We may disclose your information to our lawyers, accountants, insurers, and other professional advisors where necessary to obtain advice or establish, exercise, or defend legal rights.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction, subject to the acquirer agreeing to honor the terms of this Privacy Policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records, including treatment dates and pesticides applied, are maintained in accordance with Maryland Department of Agriculture regulations, typically for a minimum of three years. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal obligations.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device that help us recognize your browser and capture certain information.

Types of Cookies We Use: Essential cookies are necessary for the website to function properly and cannot be disabled. Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Functional cookies enable enhanced functionality and personalization, such as remembering your preferences.

Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may prevent you from taking full advantage of the website's features.

Third-Party Analytics: We may use third-party analytics services, such as Google Analytics, to evaluate your use of our website, compile reports on activity, and provide other services relating to website activity and internet usage. These third parties may use cookies and other tracking technologies to perform these services.

Third-Party Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. When you leave our website, we encourage you to read the privacy policy of every website you visit. Additionally, our services may integrate with third-party platforms for scheduling, payment processing, and customer communication. Each of these services operates under its own privacy policy, and we recommend you review those policies to understand how your information is handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Maryland Pest Control
Phone: (888) 239-7622
Service Area: Throughout Maryland

You have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the information above. We will respond to your request within the timeframe required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates. Your continued use of our services after any changes indicates your acceptance of the revised policy.